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  • Customers like
    • Paying online1
  • Customers don't like
    • Harassing phone calls1

  • Jul 24
  • Loans and Mortgages
  • Pompano Beach, Florida
  • Americas Servicing Company Loan Modification
  • 6
  • REVIEW RATING 3/5

This is my second attempt at loan modification...they move so slow it appears they move backwards! What is so freaking difficult about looking at income and expenses and making a modification offer! They have screwed up this process so much it is unbelievable!!! I have been submitting documentation since June of 2014 when we started the first modification. At the time I had less income and was... Read more

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  • Feb 22
  • Loans and Mortgages
  • Springfield, Illinois
  • Mortgage Payment
  • 107
  • REVIEW RATING 4/5

This company will call four or five times a day AFTER the payment is made. Anyone interested in a class action law suit? I am contacting an attorney. My payment was late by 12 days and they have been calling up to six times a day!! I'm pretty sure this is not legal to do. Especially after the payment has been made. Before this issue, getting payments credited to my account in a timely manner... Read more

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  • Dec 31, 2014
  • Loans and Mortgages
  • North Port, Florida
  • Loan Service
  • 56
  • REVIEW RATING 4/5

We receive 4-8 calls per day on 2 different phone lines the minute they don't have a payment on the first day due. I will have 5 messages a day on my voice mail even though I schedule my payments online. My payments are never 30 days late yet they are reporting to the credit bureau that I am 120 days late and have been 9 different times. I have never been more than 60 days and that was 7-8 years... Read more

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  • Aug 15, 2014
  • Loans and Mortgages
  • Loan Payment
  • 1
  • 1
  • 236
  • REVIEW RATING 4/5

Of course while my Wife and I fall on hard times like everyone else, we have our mortgage modified and try our best to make payments. But as we are making payments we 1. Change to a MUCH less expensive homeowners insurance policy (which should alter our monthly escrow, and it didn't), 2. Entered into the agreement to pay $1250 a month (more than 50% over what the monthly should be) to "catch up"... Read more

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  • Sep 11, 2013
  • Loans and Mortgages
  • Madison, Tennessee
  • Loan Servicing
  • 254
  • REVIEW RATING 5/5

I was discharged from bankruptcy in Oct. 2012, because of ASC in the first place. When I got out I contacted them about a make your home affordable refi. I was under the impression that is what they were doing since I was told I didn't qualify for a loan modification because I wasn't late on my payments. I explain to them I was not late and was not trying to be late that is why I was requesting... Read more

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  • Sep 08, 2013
  • Loans and Mortgages
  • Port Jefferson Station, New York
  • Loan Servicing
  • 1
  • 1
  • 189
  • REVIEW RATING 4/5

EVERYTHING THAT EVERY OTHER PERSON COMPLAINED ABOUT ON HERE THAT HAPPENED TO THEM ALSO HAPPENED TO ME.I SHOULD BE AWARDED MY HOUSE FOR THEM SCREWING ME 3 WAYS TILL TUESDAY AND ALMOST 3,5 YEARS OF GETTING JERKED OFF.I HIRED A LAWYER AND A MOD CO. AND FINALLY GOT APPROVED AND AFTER 11 MONTHS OF PAYMENTS ON TIME THEY DENIED ME BECAUSE OF A JUDGEMENT AGAINST ME THAT CAME WELL AFTER I WAS... Read more

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  • Aug 26, 2013
  • Professional Services
  • Refinancing Problems
  • 180
  • REVIEW RATING 3/5

I called them to see about refinanicing. We were told that we should have no problems qualifing. I sent them all the requested documents and the next months check. That check never was deposited. It was put in a hold on my account. I was told this was normal and to fix a few things around the house to help with the apprasial. I did this. After 4 months of calling and being told everything... Read more

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  • Aug 23, 2013
  • Loans and Mortgages
  • Denver, Colorado
  • Late Payment
  • 105
  • REVIEW RATING 4/5

we went to a short sale in Jun3 2103. We made our last payment on the mortgage in May because the closing date date was early June. We didn't receive another payment coupon from ASC after that, no late notices, demands for payments, etc. All we received was a letter on 6 June 2013 talking about the Service Civil Relief Act Notice Disclosure, which didn't apply to us as neither my wife or I are... Read more

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  • Aug 08, 2013
  • Loans and Mortgages
  • Phoenix, Arizona
  • Bulk Payment Review
  • 90
  • REVIEW RATING 2/5

Made a bulk payment of $60k against my loan in May. Roughly $4k was supposed to be applied against loan payments for the rest of the year and the remainder was to be applied toward principle. Fast forward to August. I have had weekly, almost daily conversations with these guys. They show the money is there but it is in purgatory because they can't get their computer system and 'cash... Read more

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