Americas Servicing Company - Escrow Mismanagement

Escrow Mismanagement

Apr 1, 2008

Americas Servicing Company complaint by Briardawg

ASC is inept or just overtly crooked, or both. My loan was sold to ASC, and the problems commenced immediately with payments not being received on time to misapplying payments to other accounts and failure to pay taxes from escrow! When I attempted to contact ASC for two months about getting my property taxes paid, they kept giving me a fax number to provide them with the tax bill. On the last day of the year and the final to make payment, the ASC admitted that the fax maching "must have been broken." It all seems like a pattern when reading these various forums. Ridiculous. I anticipate refinancing this summer, and I expect resistance and ignorance from ASC.

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Comments (1)

1. Written by sm, on 01-05-2008 18:49

I had the same problem. I called ASC and then conferenced the Assesors office. I had to do this a couple times till they finally got it. I was able to get all the late fees with the Assesor waived too. I would get rid of them quickly before more problems persist.

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