I have 3 investor mortgages with them on 2-Family rentals. They Charge late fees even when paid within the 15-day grace period.
The customer service is a joke. They just love imposing forced pay Hazard and Flood insurance to swindle more of your hard earned money. Recently they changed all 3 of my statements to their Parent Company Wells Fargo Home Mortgage without notifying me? Its a good thing I noticed the different account numbers or my payment would have been screwed up.
I think they do stuff purposely to set you up to fail and foreclose. Are they a Mortgage and Loan or a crooked Real estate company?
Product or Service Mentioned: Americas Servicing Company Mortgage.
Reason of review: Poor customer service.
I didn't like: Think asc and wells fargo suck.