I have called numerous times to talk about possible refinance to lower my ridiculously high interest rate. Every time I call they tell me they will forward my request to a account specialist who will call me back within 24 hours.
Of course they cant tell you who the account specialist is or give you any contact info for them.
When I call back they apologize and then give me the same line, they will forward my request to a account specialist. After hearing this about 15 times I realize they could care less about me as a customer or my problems, they just want my money.
Product or Service Mentioned: Americas Servicing Company Customer Care.
Reason of review: failure to respond to inquiry.
Preferred solution: Let the company propose a solution.
I didn't like: Everything about them.