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New Reviewer

I sent money to you by accident you use to be my mortage company

I sentb300 to this company by accident I had a mortage with you Please contact me I need my money returned
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ID
#1875222 Review #1875222 is a subjective opinion of poster.
Cons
  • Wrongful foreclosure
Preferred solution
Full refund

Need a balance sheet.

This company is crap. Had a mortgage with them yet they cant find me in thier sysyem. Wont help me to claim unclaimed money in my name for insurance claim on the house. *** these jokers.
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ID
#1719108 Review #1719108 is a subjective opinion of poster.
Location
Lafayette, Louisiana
New Reviewer

Payment issues

My last mortgage payment you received was supposed to go to specialized loan services. I received the letter about new mortgage company after the payment was made and have been getting late fees ever since the mortgage transfer .
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ID
#1568184 Review #1568184 is a subjective opinion of poster.
Location
Matawan, New Jersey
Service
Americas Servicing Company Mortgage
Reason of review
Problems with payment

Awful customer service

I have called numerous times to talk about possible refinance to lower my ridiculously high interest rate. Every time I call they tell me they will forward my request to a account specialist who will call me back within 24 hours. Of course they cant tell you who the account specialist is or give you any contact info for them. When I call back they apologize and then give me the same line, they will forward my request to a account specialist. After hearing this about 15 times I realize they could care less about me as a customer or my problems, they just want my money.
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ID
#1192148 Review #1192148 is a subjective opinion of poster.
Service
Americas Servicing Company Customer Care
Cons
  • Everything about them
Reason of review
failure to respond to inquiry
Preferred solution
Let the company propose a solution
New Reviewer

Can't believe they are still in business!

Long story as short as i can make it. Moved from MA and obtained a "sub-prime" (didnt know it at the time) loan in 2005 in CT, which unfortunately at the time was a penalty state, (MA is no penalty for prepay of a mortgage at anytime, I didn't know penalty states existed), 2 year adjustable, which I was told to refinance before payments went up. Original lender sold loan to ASC after only a few months. Fast forward to 2007, the 2 year penalty period now over, and applied for and was approved for refinance pending appraisal by another company. From the time I applied to the time appraisal was ordered (about a month and a half) the market had crashed so fast that my house dropped 30k in value and I couldn't get the loan because house now wouldn't appraise. A month later, my monthly payment jumped $450 a month instead of my anticipated DECREASE of $200. Already struggling because my commute to work was an hour and ten minutes each way and gas had reached $4 a gallon, doubling what it was when I moved 2 years prior, and being a single Mom, unaware of state assistance or SNAP, I was living on credit cards for groceries and to fill my car gas tank to get to work so I could pay my mortgage on time. After 2.5 months of this, i called ASC and asked if I could modify the loan. This is the beginning of the crash and no protections had been in place at this time. They told me they would not take an application on a modification because I was still current on my mortgage and had to be behind 3 months to start the process. I explained i was only current because my credit card was used for everything else. They told me not to pay for 3 months, use that money to try to pay down card and call back in 3 months. Fast forward 3 months and many nasty letters to me, as well as several calls to cust srvc (needed to allot 2 hours each time just to reach someone!) and was still told not to worry about letters and they would now send out modification packet. 2 weeks later, still no packet, 4 weeks later, no packet. Finally get through and they say they can't find record that I had requested it, but will send. I receive packet, fill it all out and both fax AND mail it and necessary verifications back within a week. 2 weeks goes by, 3, 4...I call again spending hours to get through. I'm told yes, they have it, give them 2 to 4 weeks to review. ANOTHER 4 weeks go by, i call again only to be told they have no idea who i spoke to, there were no notes in my account that I had called the month prior and they DON'T have my packets I faxed and mailed. They give me a new fax number (luckily I had made copies) and I fax again. Called back in a week and told too soon to know if it was received and to try again in a few more weeks. This run around goes on for several more months. Finally, almost a YEAR after my first call when i was still current, I am told I am denied modification because I can't afford "any loan". Even though I am working full time and had been prebiously approved for a refinance through another company. What?! Anyway put house on market for short sale (thinking I am doing the "right" thing) and make numerous court appearances and judge keeps extending foreclosure since my house is on the market. It finally sells, my credit is shot and I end up having to file bankruptcy (I didnt know at the time I could do that and keep my house, or I would have!). My sin was hope for a new life after divorce coupled with naivety, ignorance and very bad timing (market crash and recession). Theirs was complete and outright deception and thievery. I hadn't looked back, but it just occurred to me to look them up to see when they went out of business. Instead, I'm shocked, furious and disheartened to find they are still in business AND still using the same deceptive practices! Where's the justice? Stay away, stay very far away. And if your loan gets sold to this company, refinance with another ASAP! Thanks for reading if you made it this far.
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ID
#1179106 Review #1179106 is a subjective opinion of poster.
Service
Americas Servicing Company Loan Modification
Reason of review
Order processing issue
New Reviewer

1099 Form

My name is Luis Taveras. You had my mortgage and then it was transferred to Specialize Loan Services. I need a copy of my 2016 **** to file my taxes. Can this be emailed to me at valarieaka16@***.com. My social security number is [REDACTED]. It can also be mailed to 336 Lafayette Avenue Brooklyn, NY 11238. Thanks!
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2 comments
#1474036

Did you get you tax for for 2016. I need it as well

#1459930

This is the same issue I am having now. They sold my loan to Specialized Loan Servicing.

Now I am unable to get my 1098 form and the 1098 that I got from Specialized Loan Servicing only has about 4 months of Interest from when they took over my loan.

So now when I'm trying to do my taxes, I do not have a 1098 to claim all of my interest. I would like to know if anyone else has had this problem this year and how they resolved it.

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ID
#1027516 Review #1027516 is a subjective opinion of poster.

Above the Lending Laws

I have 3 investor mortgages with them on 2-Family rentals. They Charge late fees even when paid within the 15-day grace period. The customer service is a joke. They just love imposing forced pay Hazard and Flood insurance to swindle more of your hard earned money. Recently they changed all 3 of my statements to their Parent Company Wells Fargo Home Mortgage without notifying me? Its a good thing I noticed the different account numbers or my payment would have been screwed up. I think they do stuff purposely to set you up to fail and foreclose. Are they a Mortgage and Loan or a crooked Real estate company?
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ID
#980483 Review #980483 is a subjective opinion of poster.
Service
Americas Servicing Company Mortgage
Cons
  • Think asc and wells fargo suck
Reason of review
Poor customer service
New Reviewer

Americas Servicing Company Loan Review

The worst company ever i had a loan took out in 2006 and it was transfered several times them asc was my lender i missed one payment and tbe guys would call several times a day harassing me threatening me and all i ended up being forclosed on in 2009 anyone start a class action against this company let me know
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ID
#901502 Review #901502 is a subjective opinion of poster.
Location
Kingman, Arizona
Service
Americas Servicing Company Loan
Cons
  • There customer service
  • Rudeness from the employees
Reason of review
Problems with payment

VERY POOR CUSTOMER SERVICE

My parents died yrs ago I was paying the mort. until my husband got in an accident long story short home went into forclosure, I got the necessary legal documents faxed them to the co. Called and called and called left message after message with no call back. Got letter send pymt or foreclosure imminent. No address on the letter when called to ask were exactly to send pymt again no call back after several message. Bottom like they will not call you back when you leave a message. Very stressful dealing with ASC which is WellsFargo doing biz as ASC.
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ID
#838571 Review #838571 is a subjective opinion of poster.
Location
Marrero, Louisiana
Service
Americas Servicing Company Customer Care
Reason of review
Poor customer service

CROOKS PLAIN AND SIMPLE

We have been trying for nearly a year to get a modification to no avail, they say we can afford the+$3600/month payments for next 4 years on a 1000sq ft home. They say that even though the payment is 70% of income we have too much income. To top it off we have no escrow account,yet they paid our property tax in Dec 2015. ASC says they got a notice we were delinquent on taxes EXCEPT TAXES WERE NOT DUE UNTIL FEB 2016. The city does not send the mortgage company any notices. Now we have a negative balance in non existent escrow account!
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ID
#802704 Review #802704 is a subjective opinion of poster.
Service
Americas Servicing Company Loan
Reason of review
Poor customer service

End of Year Tax Statement

I have NEVER gotten a end of year tax statement on time. When I call they check my address ( really I pay my mortgage payment on time every month). They say they mail them on January 31st but it is now the 19th of February and it has not arrived again. Every year the same thing. I despise American Servicing Company and as soon as I can get rid of them I will. They will not let me re-finance without paying as if I am a new client with a new loan. BAD BAD Company
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ID
#793824 Review #793824 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Americas Servicing Company Loan
Cons
  • Random incompetence
Reason of review
Problems with payment

Modification LIARS

I was told my modification was in review several times and not to pay my mortgage because I was behind. To my surprise I had a sheriff knock on my door and tell me my home was in foreclosure and I had 30 days to pay 17K. I was repeatedly told not to worry, not to worry, not to worry. Luckily I took money from 401K to save home after paying way to many fees. As luck would have it now I owe 6K in taxes. Are you jealous. DO NOT USE THIS LENDER EVER!!!!!!!!!!!!!!!!
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1 comment
#1212148

Hello,

I'm in a law suit in Florida against ASC and have alleged that ASC told me not to make payments. I'm rying to show a pattern of behavior that they tell others the same thing.

I could use your help. Can you please email me at hclay@***.com

ID
#777345 Review #777345 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Americas Servicing Company Loan
Cons
  • Wrongful foreclosure
  • Ation
  • Mortgage modification process
Reason of review
Poor customer service

Americas Servicing Company Mortgage Modification Review from Dawson, Georgia

Americas Servicing Company Mortgage Modification Review from Dawson, Georgia
My pissed attitude comes from not given a chance to pay for home on a trial basis. This was never offered to me. ASC has screwed me out of my home. Modifications are a joke with all the available options to save the home. Keajuanna Lacy is a Big Liar. Don't trust her!
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ID
#772644 Review #772644 is a subjective opinion of poster.
Location
Dawson, Georgia
Reason of review
Problems with payment

THEY NEED TO BE SUED

I had to file bankruptcy because they would not let me do a modification, they are the worst to deal with. If anyone is suing please let me know, we need to do a class law suite, they need to be stopped, they are very crooked. This is a horrible company to deal with. I experienced several horrible people who said that they were representing me, they could care less about me or me losing my home. These people are really scam artist and I feel like they should be responsible for their actions or lack thereof!
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1 comment
#1090464

Amen, I had the same experience, they kept asking me for information then claimed they never received it!!!!

ID
#765914 Review #765914 is a subjective opinion of poster.
Location
Lynchburg, Virginia
Service
Americas Servicing Company Loan
Reason of review
Poor customer service

Not User Friendly

Americas Servicing Company - Not User Friendly
Americas Servicing Company - Not User Friendly
Have you ever tried to make an online payment to ASC? They set you up for failure. They want you to phone the payment in and be charged to make a payment on your mortgage. User Name Password, 6 Security questions. Finally get to the page and it states Internal Server Error. Please contact customer service. ASC has the worst website to try to make a mortgage payment! It is not user friendly at all!! 2 1/2 hours patiently trying to make a payment before I resorted to phone the damned payment in. In the 15 years that I have had mortgage with ASC there has never been a Website that is easy to make a payment. Server Down, Internal Server Problems, make a Payment to be re-routed to a Bogus Website to take payment for your mortgage!! Just sucks no matter how you slice it. There is no other website worse than this!!!!!!!!!! Set you up for failure so you can pay late fees and $15.00 for someone to take your payment over the phone. If you are in a pinch and making your payment online you will fail!! This is BAD BUSINESS. I REPORTED TO THE FEDERAL TRADE COMMISSION. ASC MAKES IT SO DIFFICULT TO PAY YOUR MORTGAGE. THIS SHOULD BE ILLEGAL. YOU HAVE TO BE A HARVARD GRADUATE TO NAVIGATE THE DAMNED WEBSITE AND THEN EVEN STILL YOUR SESSION HAS TIMED OUT OR INTERNAL ERRORS OCCUR AND LOCK YOU OUT OF YOUR ACCOUNT!!!ASC SHOULD BE FORCED TO PUT UP A REVISED WEBSITE THAT IS USER FRIENDLY. THEN THE FOLLOWING MONTH THEY WILL CHANGE THE WEBSITE ADDRESS AGAIN AND AGAIN. SET UP FOR FAILURE AT YOUR EXPENSE,
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ID
#756541 Review #756541 is a subjective opinion of poster.
Location
Westminster, Maryland
Service
Americas Servicing Company Loan
Reason of review
Problems with payment

Foreclosure on our home of 14 years.

PLEASE if any on is doing a class action PLEASE reach out to me so We can join this class action!!We filed on several different times to no avail for loan modification they never approved our loan modification.Then out no where we received notice on our front door to quit and surrender our Home Me and my Family were homeless for a whole years with 3 minors.I want Justice for me and my FAMILY.They solicited us by phone as in reference to cash out for refinance they were not our original Mortgage.Our original mortgage was Natinal City Mortgage.
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2 comments
#1199659

Yes please reach out to me also I lost my home in 2008 due to them there the worst company ever

#1082538

These *** are the *** of the earth. I lost the house that i built with my own sweat, blood and tears.

ASC, which sold to Countrywide, or the other way around, my mortgage was sold/transferred 7x in 3 years. This all was going on during 07-09- during the market crash...... Guess what??? The bank did not want to do a rate modification, the president of one bank, was also found to have signed another mortgage paper under the same name, but a different company name!( collusion??

Conflict of interest??) we finally met with an attorney, and they told me to sit tight, save the money and stop paying the mortgage. The mortgage was $ 5101.00 per month, interest only. I repeatedly asked for a rate modification, and after 3 months they denied it, saying that i would not be able to afford the lower payment....WHAT?????? Anyway, I encourage anyone in this situation, to play the freaking banks game.

Don't pay. save up what you would normally pay the *** banks, and find a way to delay every court hearing, do your homework on your loan company, and most states Still have a backlog of foreclosure cases that(at one time) had a backlog of YEARS. Show up at the courthouse and bid against the bank!. Many people think the bank is going to show up at the sale date with an army of lawyers..

I was there with my lawyer, and some guy who was just there to show up for the bank, had no idea what was going on, and was only told start "here" and "don't go over this" Even though ASC was not the original note holder at the time of foreclosure, they played a major part in it. When you are a good person with a family, and you try to do the right thing, the banks could give half a *** about you. AND, WIthout YOU, the banks would not be in business. The people in this country are sheep.

We have the power. YOU have the power. The more people wake up and see what is being done to control, and divide us, the more people will get mad at how the banks and corps. will step on your throat, and then steal your wallet.

The person that sold me this toxic mortgage, that assured me, Real estate will only go up!!, don't worry about this, or that.. Well, he is in jail(15 years). Screw the banks, screw the corporations that are so greedy that they gave out more in bonuses, than what they had in loans, i don't feel bad at all any longer. Don't let yourself feel like you failed, like you are a loser, like you did something wrong.

( i will absolutely take some of the blame. I am not without fault, I should have never accepted the mortgage) I got caught up in the hope and dream that the single largest investment crushes you. I thought about suicide, I thought that it was the end for me. You know what???

The sun still rose, and it set at the end of the day. I have failed more times than succeeded, but you know what? I am still here, and even though things are not perfect, this is life. Do not give in to the banks.

If they have no money, they cannot operate. You want t o know the BEST PART ???? My house is STILL FOR SALE AND THEY BANK HAS NOW ALMOST $400k on it!!!!!!!!!!! That should show you how *** they are!

Passing up a deal where they got a little less money every month from me, and have one more family keep their house, but they instead, chose foreclosure, and lost so much money and the house has not even had an offer in 2 years.

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ID
#733104 Review #733104 is a subjective opinion of poster.
Location
Newburgh, New York
Service
Americas Servicing Company Loan
Cons
  • Denied modifications
  • Wrongful foreclosure
Reason of review
Poor customer service
Preferred solution
Full refund

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